Bienvenue, je suis
   
 

Philippe
CASIDY

   
 

ServiceNow

Administrator, Developer, Tester

   
 

Customer support

Critical software tests

20

Years Of My
Experience


  • ServiceNow: content management, user administration, developer, ATF developer
  • L2/L3/SWAT WW Technical Support Specialist
  • Customer facing: interface between clients, support and development teams, product management, legal and sales.
  • Autonomous / Team player
  • Client Advocate, Process and Tools Advocate
  • Multicultural environment
  • DO178, ISO 26262
  • Problem resolution using Kepner Tregoe

A FEW WORDS
ABOUT ME

  • HCL Technologies France, Toulouse (France) from 2019 to today
    ServiceNow administrator, developer, tester.
  • HCL Technologies France, Toulouse (France) from 2017 to 2019
    Embedded and Realtime Systems Testing Solutions Specialist
  • IBM Rational Software, Toulouse (France) from 2005 to 2017
    Technical Support Engineer
  • Freelance in Europe from 1998 to 2008
    Consultant in Software and System Engineering